America's Tire

I went to this place to buy tores (like I been doing it for years). Always good service here. But today the front guy was really arrogant. MY appointment was at 12 but they take my car unto 12:40. Car was ready the guy wasn't paying attention to my questions. Plus when I left caer was marking low pressure tires. I'm really disappointed.

Last year, around this time, I had gotten a set of new tires for my car. Service and everything felt like 5 stars until this evening. I had gone in for a flat tire with a tire rotation and rebalancing. I thought to myself, 'hey, 2 birds, 1 stone right'? I met Luis, one of the service coordinators in the lobby. He is great and deserves 5 stars, but the technicians outside were a let down. The first time I went in was a couple of days ago to fix my flat. It turned out there was irreparable damage as I was told, and the patch still leaked air, so I went home and ordered a new tire to be delivered and installed there this evening. By the way, I wasn't even worried that they forgot to rotate and rebalance my tires the first time I was there a couple of days ago. I was more concerned about time loss and doing the claim process for a reimbursement. After confirming my appointment, I checked in with Luis again this evening. He was very pleasant and professional. A couple days ago, Luis was kind enough to lend me a loaner tire until I can come back for my replacement tire. He did say earlier tonight when I told him I felt bad about keeping the loaner too long, but he said I could have kept it as long as I needed until I return from my trip because my safety was his concern. Being a very keen person, I noticed everything. So when my turn came up, which is already an hour after arrival and the completion time had passed, a couple of customers who came well after me started getting serviced. I knew right then I was passed over and forgotten about, so I spoke up about it, but of course I was treated as if I stole something and was asked for a receipt and if I had an appointment. After finally getting service, I mentioned I also had a tire rotation and rebalancing included. So when waiting right by the chairs outside next to my car in the first car port, I noticed they didn't do the rotation. I got up immediately and went to ask the guy about it as he was lowering my car which indicated he was seemingly done with just the one tire I went in for to be replaced. He was a bit disingenuous in his reply and body language and said, 'oh it's already done'. Then said he will talk to the manager or one of the older head guys in the bay there. I went up to my front right wheel since I know there is a red mark there and lo' and behold, he had lied about it because the red mark is still there meaning there was no tire rotation done. After a minute, the head guy said, 'yea, let's just do it, it'll be quick'. And a couple of guys went to help do the tire rotation. I was just happy to get out of there and was disappointed in the experience overall. When I got home, I went through the brochure Luis gave me the other day on my first visit which stated the 'TIPS TO IMPROVE TIRE LIFE AND SAFETY'. and in bold print, 'Every 6,000-8,000 Miles or as Needed, Rotate and Rebalance tires Free at America's Tire, Visit America's Tire for a tire rotation and REBALANCE to promote even treadwear and a smooth ride. So at this moment, I was beginning to get upset and went online to research tire 'rotation and balancing' and said to myself, "dumb me", I didn't call them out on the balancing part which I read can be dangerous and damaging to the suspension. After this experience, I don't think I would trust this place because they don't care about doing the job right the first time and therefore jeopardizing your safety, your loved ones, as well as other drivers and pedestrians on the road. They did shoddy work even when you are literally a few feet away. Not to mention, leaving white marks on the car's paint that I had to clean. I've already wasted 2 days of travel since I'm driving long distance to visit my family this Christmas. Now I will have to waste even more time tomorrow to get the tires balanced correctly before I can risk driving my car again. Hopefully, the new place will do better. To the potential customers, my advice to you is do your due diligence when getting any kind of service there. To America's Tire on S Euclid St., Please do better.

Anthony, Manny and another person helped me. They were all great. I can't remember the person who checked me in, but he was great to get our vehicle in and out quick as a walk in. Our passenger rear tire Psi wouldn't stick, so, I needed it to be checked. We had a nail in it and didn't know. They fixed it quick!!! Thank you so much. Always a great place to go to!

I love coming here! They are so clear with what I can expect and I personally prefer this location over the Orange location near Chapman. They always have my back. I even went to one in LA back when I was living close to there and was disappointed and made the effort to come back to this Fullerton location. Very reliable and honest with everything.

I've been coming to this location for years. After 5 to 6 cars and dozens of tires and wheels, I can say with conviction that this location has a good business sense and a high sense of morals. Never been wronged , helpful, knowledgeable, on target, never pushy, caring about the customer and your car. A bit dated location, very busy at times, but nonetheless, you can be assured you'll leave happy 😊.